Client Policies & Boundaries

1. Communication Access

All clients have structured access between sessions to maintain momentum and integration.

• Tier 1: Text and email access during business hours (Monday–Friday, 9 AM–5 PM EST). Emergency phone calls are available upon text request with notice to ensure I can be fully present.

• Tier 2: Email support only during business hours. Responses typically within 24 hours.

• Tier 3: Email support only. Responses typically within 48 hours.

This structure maintains clarity and balance while ensuring every client receives the level of access their tier provides.

2. Cancellation & Rescheduling

Applies to all tiers:

• Sessions canceled or rescheduled more than 24 hours in advance may be credited toward a future booking.

• Sessions canceled within 24 hours are non-refundable.

• No-shows are treated as completed sessions.

3. Commitment Agreement

Each container represents a mutual energetic and financial commitment.

• You’re expected to show up fully to sessions and engage with the process.

• If challenges arise, communicate early so we can adjust as needed.

• I operate in integrity and trust rather than legal enforcement, and I expect the same in return.

4. Missed Payments

• Payment issues must be resolved within 3 business days.

• Continued access or sessions may be paused until payment is received.

• Exceptions may be made on a case-by-case basis if discussed in advance.

5. Mutual Respect & Energetic Exchange

By enrolling, you agree to honor your time, my time, and the shared energy we bring to this work. This relationship functions best through honesty, consistency, and accountability from both sides.